Work Experience

• Served as an on-site contractor at the client’s premises through Negar.

• Designed and developed analytical dashboards for the Social Support division to monitor, evaluate, and analyze nationwide organizational campaigns and initiatives.

• Developed analytical dashboards for Employment units to improve transparency across applicant loan and payment processes.

• Optimized data models and implemented relationships and calculations within the OLAP environment.

• Designed and developed managerial and strategic reports using SSRS.

• Performed daily reconciliation and resolution of data discrepancies between banking records, applicant loan information, and system data, successfully resolving all inconsistencies within a 4-week period.

• Collected and analyzed support data to pinpoint recurring issues and trends, generating actionable insights for process improvement.

• rtnered with technical and analytics teams to diagnose and resolve complex problems by implementing data-driven solutions.

• Compiled detailed performance reports and support metrics to guide strategic decision making.

• performed user training sessions and offered ongoing guidance, leveraging feedback to refine support practices and system functionality.

• Prepared a comprehensive FAQ based on customer inquiries, reducing incoming support calls by approximately 40%.